FAQs Archive - Page 4 of 5

Q: How do I create an account?

1) Click the " My Account / Order Status " link at the top right side of our site. 2) Enter your email address. 3) Select "I am a new customer". Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

Q: How do I edit my account information?

Click the " My Account / Order Status " link at the top right hand side of our site to edit your account information.

Q: I forgot my password.

Click the " My Account / Order Status " link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.

Q: I received the wrong product.

If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.

Q: My product is missing parts.

Click the " My Account / Order Status " link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.