Refund/Return Policy:

Please email service@motionfitness.com to start the authorization process. This is a required step. Return requests will NOT be taken by phone.
A printed copy of your order details must accompany all returns.
We accept returns for exchange or refund within 7 calendar days of the confirmed delivery of the product.
At our sole discretion after 7 calendar days, we will offer an exchange or store credit only. Items must be in “new, unaltered and unused condition”. Definition of new, unaltered and unused condition is:
  • Without showing signs of wear, use, or damage in any way
  • Within 7 calendar days of the delivery date (after 7 days no returns are allowed)
  • Must not be a special order or a custom order
  • Unless noted that it cannot be returned or has a different return policy time period other than that 7 days noted in that item’s particular item description.
If an item is received was incorrectly shipped by us please contact “Customer Support” immediately. Items that are defective will qualify for exchange, store credit, or a refund.
If your order was lost or damaged during shipment, you will need to file a claim with the carrier.
Refunds and exchanges are contingent upon inspection of item(s) once we receive it.

Please note:

There is a 20% restocking fee for returned items that are not being exchanged and are not damaged.
Again you MUST contact us within 7 days if you intend to return ANY item back to our store.
Items returned to us AFTER 7 days and WITHOUT authorization will NOT be refunded or returned.
Customer is responsible for all shipping costs if seller is not at fault.